![]() If anyone has any troubleshooting tips, please pass them along. If this happens to him (and again, this happens only occasionally and inconsistently), he can close out of Word completely and try again and it almost always works the next time.Īs you can see, it's a tough one because it can't be replicated and it's somewhat vague. OPEN A SECOND FILE FROM WITHIN WORD: If you have a file open in Word, you can open another file by clicking File, Open. My answers are based on Windows 10, but the results should be similar for Windows 7. Viewing multiple files at the same time after you have opened them. He's had it happen while opening documents from the shared drive, from an email, or even from the internet. Opening multiple Word files at the same time. It's also inconsistent in terms of where the documents come from. Sometimes a document will open fine if something else is open, sometimes it won't. It doesn't happen all the time, and doesn't even happen consistently with the same documents. Not a blank document, but just a blank instance of Word. If he has a Word document open and tries to open another existing document, he will get a second Word window, but it will be blank. I have a user who occasionally can't open a Word document if he already has one open:
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